FAQ

Submit a wishlist

Browse our collection and select the candles you love! Add them to your cart, choose your quantities, and provide details about your event. Once you’ve made your selections, simply press ‘submit’ to send us your wishlist.

Receive a proposal

Within 48 business hours, we’ll send you a personalized proposal and confirm availability for your event date via email.

Confirm your order

To secure your rental, e-sign the agreement and submit a 50% non-refundable deposit through our secure payment portal.

When should I book

Our candles are in high demand, and availability can change quickly. To ensure you get the styles and quantities you need, we recommend booking as early as possible. If your preferred candles are unavailable, we’ll be happy to help you find another beautiful option.

Can I change my order

We want your event to be perfect! You’re welcome to adjust your order, swap styles, or make changes, as long as the items are available. You can reduce your order size by up to 15% up to two weeks before your event.

Delivery vs. Will Call

We primarily offer a will-call (pick-up) option, as our candles are designed for easy transport. However, if you need delivery, just let us know—we’d be happy to provide a quote.

Returning your rentals

Please return all candles in their original packaging to ensure they stay protected. A cleaning fee may apply if items are returned with excessive residue or damage.

Shipping

Yes, we offer shipping! If you need your candles shipped, contact us for a custom shipping quote based on your location and rental needs.